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Shipping & Returns Shipping & Returns
(This file goes in /catalog/includes/languages/english/html/)

ORDERING
We do place cookies in your browser, in order to keep track of your
shopping cart and to analyze the path that users take through our site.
We do this so that we can constantly improve our site navigation
system. You need not accept these cookies to use our site.

However, you will need to accept these cookies to use our on-line
shopping cart system. If you do not wish to use our on-line shopping
cart system to order; we accept orders by telephone (877-U-CORSET),
fax,
paper mail and email.

SHIPPING
We do send paper catalogs or magazines to customers unless they pay for
a subscription. The return address on the plain white envelopes we use
for magazine mailings is:

KDM Enterprises
704 S. 5th St.
Philadlephia, PA 19147

All orders are shipped with a receipt which indicates the name and
address of the purchaser, unless you request that we omit the receipt
for "gift" purchases. In which case we will send the receipt seperately
to the billing address of the purchaser of the products.

All shipments sent to addresses in the United States are packaged in
generic wrapping, without an indication on the outside of the parcel as
to what the contents are. The return address on the packages is:

KDM Enterprises
704 S. 5th St.
Philadelphia, PA 19147

Shipments sent to international addresses (those outside of the United
States) have the legally-required customs tags. We use generic
descriptions on these tags ("Books," "Prerecorded videotapes"). Note
that customs officials of any country are authorized to, and sometimes
do, open any package and inspect the contents. We cannot accept
responsibility for any orders confiscated or seized by foreign customs
or governments, and all import duties, tariffs and taxes are the
responsibility of the customer.

BILLING:
If you charge your order, our charge will appear on your credit card
bill with the company name "KDM Enterprises" We will not charge your
card until we are ready to ship your merchandise, so backorders will
not
be charged until they ready to ship.

We do not do any telephone solicitations, nor do we share, rent, sell
or
trade telephone numbers. We will only call you if we have a question or
problem about your order. If you are not available when we call, we
will
be as discreet as possible in leaving any message; we will only say
that
KDM Enterprises is calling with a question or problem about your order.

We may contact the holder of a credit card used on an order at the
billing address or telephone numbers supplied, or at those supplied by
the credit card holder's bank, to verify the legitimacy of an order.

We retain records of orders, including customer addresses and payment
information (including credit card numbers), to permit resolution of
disputes and questions, and to provide accounting records. These
records
are kept confidential, and are not shared with any other outside party
except as required by law, to resolve billing and credit card disputes,
or when authorized by the customer whose records they are.

Any paperwork containing customer names, addresses, or other
information
is destroyed before being disposed of.

In the normal course of business, we do supply limited customer
information to outside vendors. For example, in order to ship via the
United States Postal Service or United Parcel Service, we have to give
them your address; similarly, in order to place a charge on your credit
card, we have to give the credit card number to our credit card
processing company. We also have to give your name and address to any
vendor who is drop-shipping your order directly to you. We do not give
these vendors any more information than is required to complete the
actual business purpose at hand.

Please feel free to contact us if you have any questions or concerns
about our policies regarding privacy, returns, or services.

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